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Search install or upgrade for issues related to installation.

This knowledgebase provides solutions for the most commonly encountered problems.

If these instructions don't solve the issue, the Clarivate EndNote Knowledgebase has comprehensive instructions for most EndNote issues.

To ensure that you have the latest software upgrade, click "Help" in EndNote X9 toolbar, and choose "Check for Updates".

Installing the latest software upgrade can solve many randomly occurring problems, such as the toolbar disappearing after being repaired.

Ensure that you have followed the installation instructions exactly.

You can now access EndNote 20 from your Application menu.

Run EndNote20SiteInstaller.dmg and follow the prompts.

You can now access EndNote 20 from your Start Menu applications list.

Delete the zip folder you created in step 1 from your desktop.

It will close when the installation is complete

A dialogue box "Installation in progress" will appear on your screen.

In this folder, find the Deploy-Application.exe file, and double click to run the program.

Then right click on the zip folder to choose the Extract all option ( do not just click Open)

Save the EndNote20.zip folder to your desktop.

Follow the installation instructions below for your device.

Click the file under the File Name column.Select the EndNote Installer folder > Choose MacOS or Windows.In the new window, double click the EndNote folder to open.Click on the Downloads 'tile' in MyND Portal and accept the terms and conditions.Be sure to check your system requirements first. When done, click FINISH.Staff and students may download EndNote to personal laptops or home desktops for free. Choose the destination folder (usually in C:Program Files) and click NEXT.In the list of features, click on each red X and click "Entire feature will be installed on local hard drive." CUSTOM - will allow you to install all output styles, filters, and connection files (including ODU).TYPICAL - will install the most commonly used output styles, filters, connection files.

Click NEXT through the info screens, and then select an Installation Type:.At the EndNote X8 Installation screen, click NEXT and ACCEPT.Then double-click the "ENX8Inst.msi" file (Windows Installer Package) to begin installation. In your Downloads folder, double-click the InstallEnX8 file folder.IMPORTANT STEP: Highlight the EndNote 20 folder, and " EXTRACT ALL FILES" Then exit the zip program.SAVE the file to DOWNLOADS or DESKTOP (or elsewhere), then OPEN.Click DOWNLOAD (message may say: No preview available), then DOWNLOAD ANYWAY.Quit Microsoft Word and all web browsers.Try the installation process again and make sure to Extract All Files in Step 4. NOTE: If you are asked for a product key or 30-day trial, the install process didn't recognize you as an ODU user.